Facilities and Services

Check In; from 3pm – Check Out; before 11am

7am – 9pm: Monday – Friday and 7.30am – 9pm: Saturday, Sunday & public holidays. Outside of these hours the Customer Service team can be contacted on 0800 309 676, 24 hours a day, 7 days a week.

Our Customer Service Hosts are available 24 hours a day, 7 days a week on 0800 309 676

We are looking forward to welcoming you.  Please note that payment is due upon arrival at the property, unless this has been settled in advance.  If you are arriving after reception closes, please contact us on 0800 309 676 as detailed in your confirmation email before arrival to obtain your after hours contactless check in instructions.

Being small and boutique, Ohtel Wellington does not have any carparking onsite, however we recommend the closest carparking building Wilson Parking Chaffers Street.  Alternatively you may choose to park on the street nearby which is free with no restrictions from 8pm – 8am.  Outside of these hours there is a 2 hour time limit and set costs.  Please contact our hosts should you require any assistance with parking.

Please note that payment is due on arrival at the property.  Payment by credit card will incur a credit card surcharge fee of 2.5%.

For security purposes a valid credit card and ID will be required at the time of check in.  If a credit card is unavailable, then a $500 cash deposit will be required as a bond.

If you are arriving after hours, your nominated credit card will be charged for the total accommodation cost, unless charge back has been authorised for your booking.  After hours access will also be emailed to you for access to the property.

Check out our Ohtel Pantry page for more information on our offering.